Vanguard Features

  • Custom Analytics / K.P.I.s / Metrics
    • Operational
      • Response Compliance
      • On Time Performance
      • Time on Task U.H.U.
      • Vehicle History (Mapping Breadcrumbs)
      • Trip Look-up
      • Heat Maps
      • ePCR Completion
      • MDT Compliance
    • Financial
      • Spend
        • Simple U.H.U. (Trips)
        • Payroll U.H.U.
      • Collect
        • Days Sales Outstanding (D.S.O.)
        • Collections Rates
        • Denial Rates
    • Administrative
      • Facility Stats
      • Contract Compliance
    • Logistical
      • Trip Counts
      • Workflow Times
    • Personnel / Department Score Cards
      • Chute Times
      • Triage Rates
      • Wall Times
      • Driver Behavior
  • Multiple Data Sources
    • Computer – Aided Dispatch (C.A.D.)
    • Revenue Cycle Management Systems (Billing)
    • Electronic Patient Care Reporting (ePCR)
    • Payroll
    • Time & Attendance
    • Personnel Management & Scheduling
    • Driver Behavior
    • GPS / Automatic Vehicle Location (AVL)
    • Inventory Management
  • Real-Time Dashboarding
    • Command & Control Monitoring
    • Live Unit Hour Utilization (UHU)
    • Live Response Time Performance
    • Live Volume Measurement to Goal
    • Up-to-the-Minute Overtime
    • Compliance Widgets (Display on Screen in Comm / Control Center)
      • Call Processing
      • Chute Time
      • Response Times
    • Financial Widgets (Display on Screen in Business / Financial Departments)
      • Days Sales Outstanding (DSO)
      • Collection Percentage
      • A.P.C.s (Gross / Net / Cash)
      • Denial Rate(s)
      • Payroll UHU
      • Overtime
    • Operational Widgets
      • Wall Times
      • Facility Delays
      • Detailed Unit Supervisor View with Reverse Geocoding on AVL
      • UHU
  • Push Alerting & Notification
    • Smart Device Notification Alerts (Banners / Home Screen)
    • SMS / e-mail alerts
    • Custom Situational Alerts
      • Available Unit Level Thresholds
      • Status Delays / Overdue Checking
      • AVL Movement Detection by Status
      • Lack of AVL Detection by Status
      • Wheels Rolling Delays
      • Calls Pending / Not Dispatched
      • Driver Behavior
      • Late Pickups / Drop offs
      • Lost Calls / Cancelled Trips
      • ePCR Completion Delays
      • Facility Alerts
      • Notify SNF Administrators of Outbound Patients
  • Calls Pending / Open Work List with details
  • Vehicle Tracking Map
    • Response Vectors Show Suggested Response Route
      • Visually Identifies Units Crossing
      • Identify Units Drifting Off Course
      • Identify Proximity / Alternate Units
    • Filter Units by Type / Status
    • Unit Status Colors Match C.A.D.